iM DispatchiM Dispatch
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Now answering for restoration, HVAC & plumbing teams

The AI front door that never sends a job to voicemail

iM Dispatch answers every call and chat 24/7, captures the full emergency, and texts the right on-call tech in under a minute.

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Answers in one ring Branded line included Pushes to your CRM
iM Dispatch AI
After-hours emergency line
Live
My basement is flooding and the water's still rising.
I'm getting help out to you now. What's the property address?
412 Elm St, Warren.
Dispatched to Mike R. — on-call, water mitigationETA texted to the customer · 0:48 from answer
Built for emergency-service teams Restoration HVAC Plumbing Electrical Roofing
The 2 a.m. phone call

Every missed call is a job your competitor answers

Emergencies don't wait for business hours. When the call goes unanswered, the caller doesn't leave a message — they dial the next company on the list.

Voicemail loses the job

After-hours calls hit a recording, and your caller has already booked someone else before you wake up to the notification.

Answering services just take notes

A script-reading operator scribbles a message. By the time a human reads it back to you, the urgency — and the customer — is gone.

The group text isn't dispatch

Blasting the whole crew and hoping someone replies leaves emergencies sitting unclaimed while everyone assumes someone else has it.

From ring to roll-out in under a minute

How iM Dispatch handles the call

One AI brain answers the phone, the web chat, and your forms — then runs the same dispatch playbook every time.

Step 1

It answers, instantly

Every call and chat is picked up on the first ring, 24/7, in a natural voice that keeps a stressed caller calm.

Step 2

It captures the whole job

Name, address, problem, and urgency — structured and complete, not a half-legible note left on a sticky pad.

Step 3

It dispatches the right tech

The engine texts the on-call tech for that zone and skill. ACCEPT confirms the customer; DECLINE reroutes in seconds.

One layer, every channel

The whole front desk, automated

Voice, chat, dispatch, and follow-through — handled before your phone even buzzes.

Voice AI that sounds human

A conversational agent answers the phone like a trained dispatcher — asks the right questions for your trade, handles a panicked caller, and never puts anyone on hold. Trained per client on your services, service area, and on-call rules.

Chat & forms, same brain

Website chat and contact forms run through the same intake logic, so every channel captures a complete, dispatch-ready job.

Dispatch engine that knows your crew

Routes by zone, then skill, then on-call status, then round-robin — so the closest qualified tech gets the job first, every time.

ACCEPT / DECLINE by text

Techs reply by SMS. Accept confirms the customer; decline or timeout reroutes automatically.

Branded VoIP line included

Get a dedicated business number on us, or forward your existing one. No new hardware.

Straight into your CRM

Every captured job pushes into the system you already run — no re-keying, no lost leads.

Own the front door, keep your margin

The old way vs. the iM Dispatch way

Premium answering and dispatch — at a fraction of what a managed service like Hank charges.

The old way

  • After-hours calls drop to voicemail
  • Operators read a script and take a message
  • You guess who's actually on call
  • Lead details live on a notepad
  • You hear about the emergency in the morning

With iM Dispatch

  • AI answers every call, day or night
  • Captures name, address, problem & urgency
  • Texts the right on-call tech in under a minute
  • ACCEPT / DECLINE with automatic rerouting
  • The job lands in your CRM before you wake up
24/7
Always answering
<60s
From answer to dispatch
100%
Of calls captured
0
Voicemails missed
Before you book a demo

Questions, answered

Does iM Dispatch replace my CRM?
No. iM Dispatch is the intake and dispatch layer that sits in front of the tools you already use. It captures the lead, texts the right tech, then pushes the job straight into your CRM. Keep Albi, Xactimate, GoHighLevel — whatever you run today.
What does the caller actually hear?
A natural, conversational AI voice that answers on the first ring, asks the right questions for your trade, and stays calm with a stressed homeowner. It captures the full job — name, address, problem, and urgency — instead of a scribbled message.
How fast does a tech get dispatched?
Usually under a minute. The moment the AI captures an emergency, the dispatch engine picks the on-call tech for that zone and skill and texts them the job. If they don't reply in time, it automatically reroutes to the next tech.
What if the on-call tech doesn't answer?
Every dispatch is a text the tech replies to: ACCEPT confirms the customer automatically, DECLINE or a timeout reroutes the job to the next available tech. No emergency sits in a silent group chat.
Do I need new phone equipment?
No. iM Dispatch comes with a branded VoIP line, or you can forward your existing business number to it. No new hardware, no carrier headaches.
Who builds and supports it?
iM Dispatch is built and run by The iM Agency. You get a real team configuring your trades, zones, and on-call schedule — not a self-serve box you're left to wire up alone.
Ready in days, not months

Stop losing jobs to voicemail

See iM Dispatch answer a live call and dispatch a tech — on your trades, your service area, your crew. Book a 20-minute demo.

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